Older Adult Issues for 988 and Crisis Call Centers NO-CE

THE CERTIFICATE COURSE ON THIS PAGE DOES NOT OFFER CONTINUING EDUCATION (CE) CREDIT.  If you would like to receive CE credit for this certificate program, please click here.

These six modules were created by the E4 Center to augment training provided to 988 and other crisis call centers. These modules on Ageism, Cognition, Common Life Issues, Depression & Anxiety, Substance Use, and Suicide identify issues unique to older adults that all call center staff should know to best meet the needs of older adult callers and their caregivers. Each module is approximately 15 minutes in length. The E4 Center is grateful to the Pennsylvania Area Agencies on Aging (P4A) for their support for this work.


Learning Objectives

After completing this module, learners will be able to:
• Utilize practical strategies for communicating with older adults in crisis
• List unique risk factors for older adult suicide, substance use, anxiety and depression
• Identify common life issues that impact older adult functioning
• Recognize ways that ageism impacts everyone

Please click HERE to download the accompanying handouts.

Course summary
Course opens: 
Course expires: 

Continuing Education Credit Information

In support of improving patient care, Rush University Medical Center is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Credit Designation Statements

For Psychologists: Rush University Medical Center designates this enduring material for 1.50 CE credits in psychology.

For Social Work: As a Jointly Accredited Organization, Rush University Medical Center is approved to offer social work continuing education buy the Association of Social Work Boards (ASWB) Approved continuing education (ACE) program. Organizations, not individual courses, are approved under this program. Regulatory boards are the final authority on courses accepted for continuing education credit. Social workers completing this course receive 1.50 general continuing education credits.

As a provider of continuing education, Rush University Medical Center asks everyone who has the ability to control or influence the content of an educational activity to disclose information about all of their financial relationships with ineligible companies within the prior 24 months. There is no minimum financial threshold; individuals must disclose all financial relationships, regardless of the amount, with ineligible companies. Individuals must disclose regardless of their view of the relevance of the relationship to the education. Mechanisms are in place to identify and mitigate any potential conflicts of interest prior to the start of the activity. All information disclosed must be shared with the participants/learners prior to the start of the educational activity.

Unapproved Uses of Drugs/Devices: In accordance with requirements of the FDA, the audience is advised that information presented in this continuing medical education activity may contain references to unlabeled or unapproved uses of drugs or devices. Please refer to the FDA approved package insert for each drug/device for full prescribing/utilization information.

All individuals in control of content have indicated they have no financial relationship(s) with ineligible companies to disclose.

Run time for all six modules together: 1.5 hours
Credit Amount: 1.5
Credit Type: CE


Contributing Authors (Alphabetical Order)
• Lisa Brown, PhD, ABPP
• Erin Emery-Tiburcio, PhD, ABPP
• Marcia Hunt, PhD
• Laurin Mack, PhD


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